Effective date: July 22, 2026
14-day refund window
You may request a refund for a Rocky Plus subscription charge within 14 calendar days of the date of that charge. This applies to an initial subscription purchase and to a renewal charge.
How to request a refund
Email support@rockyaloha.com within the 14-day window. Include the email address used for the purchase and, if available, the Stripe or Link transaction or receipt number. Do not send full card or bank-account details.
You may also contact Link support from your purchase receipt or order-management page. Stripe Managed Payments serves as merchant of record and returns approved refunds to the original payment method.
Processing
Once approved, refunds are submitted promptly. The time needed for funds to appear depends on the payment method and financial institution. Refunding a subscription may end paid Rocky Plus access.
Cancellation is separate
Canceling a subscription stops future renewals, but it does not automatically refund an earlier charge. If you also want a refund, submit a refund request within the 14-day window.
Duplicate, incorrect, or unauthorized charges
Contact us promptly if you believe a charge is duplicated, incorrect, or unauthorized. We will review the transaction with Stripe and help identify the appropriate resolution.
Rights under local law
This policy does not limit any refund, cancellation, or consumer right that cannot be waived under applicable law.
Contact
Craig Lindner — Project Rocky
Hawaii, United States
support@rockyaloha.com